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Carlos Lebre Ribeiro

Senior Director of Engineering at Talkdesk

Leading teams to develop AI products for a CCaaS company

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Joined Aug 2023

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Leading teams to develop AI products for a CCaaS company


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I am Carlos Lebre Ribeiro, responsible for leading engineering teams in developing AI products for the past 6 years, when I left managing Cloud implementations projects for the European Commission to embark in the Portuguese Scale-Up scene, having first joined Feedzai to fight financial fraud with AI. I'm now the Senior Director of Engineering for AI at Talkdesk, a CCaaS company, directly overseeing AI implementations to end bad customer service by empowering enterprises with a modern AI-powered contact center platform.

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