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Improving a team’s perception with a focus on planning, metrics and communication

OKR
Productivity
Career Path
Internal Communication
Motivation

13 December, 2018

Santosh realizes that a lack of key metrics and communication is obscuring his inherited team’s actual successes.

Problem

A few years back, I took over a centralized technology team. At the time, it was being perceived as not delivering on their goals. The confidence level in the technology stack being delivered was also not high. I also did not have prior experience in that specific area.

Actions taken

I had discussions with team members as well as the various stakeholders to understand their needs. Based on the discussions I realized that the team was doing a lot of good work but no metrics were being maintained to track progress. In addition, planning was very ad hoc and priorities were not clear. There was not much communication across the teams. I worked with the team to create a short term as well as a long term plan to focus on key metrics. The team built the necessary instrumentation and dashboards to convey progress. We started doing a lot more cross team communication to make sure stakeholders had a good understanding of the progress being made.

Lessons learned

Focus on key metrics and communication can go a long way in changing how a team is perceived. Small victories help a lot as a team executes towards achieving bigger goals. Better planning helps with clarifying priorities and alignment across teams.


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