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My current role at Gorgias is to lead strategic product initiatives, collaborate with multiple teams in order to research, prioritize, scope, build & ship features successfully. If you're interested in helping small local merchants by providing an affordable software solution to some of their customer service challenges, let's get in touch. With a background in applied mathematics, civil & environmental engineering, I’m interested about solutions that improve our built environment through the use of data. From lean construction, intelligent cities, smart delivery services or better customer care for small merchants, let’s reinvent the urban environment for a greener, safer and smarter future. In previous jobs, my work has been diverse and constantly evolving but always with a central focal point on product: from product evangelism & development, algorithmic programming, team building, project scoping & management, technical sales & account management.
About me
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1 Years
Hierarchy
Manager of ICs
Industry
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23 April
Thomas Trinelle, Senior Product Manager at Gorgias, discusses how a framework shouldn’t define one’s approach to a problem and how he is encouraging intuitive decision-making in PMs.
23 April
Thomas Trinelle, Senior Product Manager at Gorgias, explains how to scale user feedback by developing a network of interconnected tools and automating the feedback collection process.
23 April
Thomas Trinelle, Senior Product Manager at Gorgias, discusses how to instill and cultivate customer empathy in product managers.
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