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Jiahan Ericsson

Jiahan Ericsson

Senior Director, Software Engineering at Ironclad, Inc.

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Hello 👋

Unfortunately, I don't have any available slot for the next 4 weeks

    Hello! My name is Jiahan Ericsson. I'm an engineering leader at Ironclad, Inc. who is passionate about coaching and mentorship. Looking forward to connecting with you!

    About me

    Key stats


    5 Years


    Manager of Managers


    Education / eTech
    Cloud Services
    Computer Software

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    Senior Director, Software Engineering

    Ironclad, Inc.

    Oct 2021 - current

    Senior Director, Software Engineering

    Senior Director of Software Engineering


    Sep 2018 - Oct 2021

    Trailhead is Salesforce's Learning solution for the Customer 360 experience. We offer a free digital learning and community platform to enable anyone to upskill for the works of today and the future. We also offer an enterprise solution to help companies on-board and train their employees. I lead an ~60 engineers growing organization that is responsible for many product areas at Trailhead, especially those focusing on the end user experience. Throughout my tenure, I grew our engineering organization to - unlock new product areas in mobile (Trailhead GO iOS developed in Swift in partnership with Apple / Trailhead GO Android developed in Kotlin), community ( and, and learning ( - solidify our growth strategy with product and marketing partners in the areas of experimentation, personalization, and data science. - provide product integration with other platforms such as Salesforce for a more holistic and high touch user experience. - focus on mature engineering practices such as GraphQL based API layer, internal tooling (CI/CD, CLI dev tools, quality portal, etc.), performance testing, and UI design system. While I personally launched several of these areas, I am currently indirectly supporting the majority of them through my engineering management team, and directly spearheading more strategic upcoming key product initiatives.

    Director of Software Engineering


    Sep 2016 - Sep 2018

    My teams developed and actively supported several public APIs for internal and external customers and partners to build custom development tools and applications on the Salesforce Platform.

    Lead Member of Technical Staff - Platform


    Aug 2014 - Aug 2016

    I was a member of a two-people burst-capacity team that strategically partners with different feature teams to deliver crucial, impactful, and high-quality projects faster. Projects range from prototyping new serialization framework, exposing API functionalities, to building internal services.

    You're a great engineer.
    Become a great engineering leader.

    Plato ( is the world's biggest mentorship platform for engineering managers & product managers. We've curated a community of mentors who are the tech industry's best engineering & product leaders from companies like Facebook, Lyft, Slack, Airbnb, Gusto, and more.