Jiahan Ericsson

Senior Director, Software Engineering

Ironclad, Inc.

Oct 2021 - current

Senior Director, Software Engineering

Senior Director of Software Engineering

Trailhead

Sep 2018 - Oct 2021

Trailhead is Salesforce's Learning solution for the Customer 360 experience. We offer a free digital learning and community platform to enable anyone to upskill for the works of today and the future. We also offer an enterprise solution to help companies on-board and train their employees. I lead an ~60 engineers growing organization that is responsible for many product areas at Trailhead, especially those focusing on the end user experience. Throughout my tenure, I grew our engineering organization to - unlock new product areas in mobile (Trailhead GO iOS developed in Swift in partnership with Apple / Trailhead GO Android developed in Kotlin), community (trailblazers.salesforce.com and trailblazercommunitygroups.com), and learning (trailhead.salesforce.com). - solidify our growth strategy with product and marketing partners in the areas of experimentation, personalization, and data science. - provide product integration with other platforms such as Salesforce for a more holistic and high touch user experience. - focus on mature engineering practices such as GraphQL based API layer, internal tooling (CI/CD, CLI dev tools, quality portal, etc.), performance testing, and UI design system. While I personally launched several of these areas, I am currently indirectly supporting the majority of them through my engineering management team, and directly spearheading more strategic upcoming key product initiatives.

Director of Software Engineering

Salesforce

Sep 2016 - Sep 2018

My teams developed and actively supported several public APIs for internal and external customers and partners to build custom development tools and applications on the Salesforce Platform.

Lead Member of Technical Staff - Platform

Salesforce

Aug 2014 - Aug 2016

I was a member of a two-people burst-capacity team that strategically partners with different feature teams to deliver crucial, impactful, and high-quality projects faster. Projects range from prototyping new serialization framework, exposing API functionalities, to building internal services.